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Why is an account locked to not allow an appointment to be made

Restricted account status not allowing appointments to be scheduled

  1.  Open Manage>Security>Security Groups
  2. Locate the Appointment Detail on the Right
  3. Double click on the green check mark to open the extended rights.

  4. The extended rights for Appointment Detail>Scheduling Restricted Accounts has the following rights:Gives the user the override to schedule a patient that has a restricted status or change an account status if the status is restricted.
  5. Select this right for the user or users group and then Click OK and Apply.