How to Reverse an Insurance Payment Using Visits and Transactions

Step 1: From the Posting Application, select the Visits/Transactions tab. (Note: You must be in an open control to reverse payments.)

 
Step 2: Load the patient account by typing the account number into the account field. (Alternately, to perform a patient search, click the italicized word Account or click into the Account field and press F3.)

 
Step 3: Select to the appropriate visit, right click on the charge transaction associated with the payment that you want to reverse, and select Pay/Adj Mode (Keyboard users can highlight the transaction and press F8). 

 
Step 4: Enter the Transaction Type as II, the insurance code, and amount you want to reverse.  

 
Step 5: Select Apply in the bottom right corner of posting application or press F9, to save the changes.

 
Note: Right click on the transaction that has been reversed and deselect Pay/Adj Mode to see the adjustment reversal reflecting on the visit.