Enhancements
Admin Functions
Insurance AR configuration
- Added column to display the location code for both financial and service locations within the configuration filter options as well as the ability to scroll horizontally
- Claims are no longer unassigned if a user on a split worklist does not have rights to view claims for the client All User functions Call Queueing
- Now displaying the context within the call log for non-automated calls Insurance AR
- Claims that have a follow-up date that is past due or due today are now displayed at the top of the worklist to ensure they are addressed more timely
- The claim’s filed amount is now displayed within the action tab Payment Posting
- Now setting control options to default as follows:
User Survey
- Added NPS survey to the bottom of the home page to allow users to provide feedback and surveys.
Improvements
- Resolved an error that was presented when navigating to an IAR claim from tasks and patient search when claim is $0 or in follow up
- Corrected an issue where claims in follow up still appeared on reps worklist after being worked
- No longer removing work phone number when admin/sys admin updates user role
- Manager role can now save work phone number successfully
- Task details can now be updated when opened from batches task tab within payment posting
- Now displaying insurance plan name rather than insurance plan code when refiling claims